Privacy Policy

1. Information Collected

The application may collect the following information in order to provide its services:

1.1 Information Provided by the User

• Full name
• Phone number
• Email address
• Service request descriptions
• Support requests and feedback messages

1.2 Information Collected Automatically

• Device information (operating system, application version)
• In-app activity records (logs)
• Error and performance data

This information is used to ensure the secure and proper functioning of the application.

2. Camera Usage

The application uses camera permission solely for QR code scanning.

• The camera is activated only during the QR code scanning process
• Scanned QR codes are used to obtain reference or verification codes
• Camera images are not recorded, stored, or shared with third parties
• The camera does not operate in the background or without the user's knowledge

Camera permission is required for QR-based redirection and verification, which is one of the core functionalities of the application.

3. Payments and Financial Transactions

The Mapo application does not provide any payment infrastructure. No real money transfers, payment collection, payment execution, balance holding, or financial intermediary services are carried out through the application.

Any fee, amount, payment-related calculation, or similar information displayed within the application is for informational, planning, or simulation purposes only. Such content is not connected to any bank, financial institution, or official payment system.

Mapo does not make any financial commitments on behalf of users, and the calculations shown within the application do not carry any legal or financial binding effect.

4. Nature of Service Requests

The Mapo application is a platform designed to match service requests created by users with relevant service providers.

The application does not provide direct guidance, intervention, or decision-making mechanisms regarding service requests. Mapo makes no commitment regarding how, when, or under what conditions a service will be provided.

All processes and responsibilities related to service provision take place directly between the user and the service provider.

5. Purposes of Using Personal Data

Collected data is used for the following purposes:

• Creating and managing service requests
• Matching users with service providers
• Planning and tracking service processes
• Responding to support requests
• Improving user experience
• Security and error analysis

Personal data is not used for purposes other than those stated above.

6. Data Sharing

User data:

• Is not sold
• Is not rented
• Is not shared with third parties for advertising purposes

Limited data sharing may occur in the following cases:

• With official authorities due to legal obligations
• With mandatory technical service providers (infrastructure, servers, etc.) required for service delivery

Such sharing is limited strictly to the data required.

7. Data Security

The security of your personal data is important to us.
Accordingly:

• Technical and administrative measures are taken against unauthorized access
• Data is stored on secure servers
• Protection is provided against unauthorized access, modification, or deletion

However, it cannot be guaranteed that data transmission over the internet is 100% secure.

8. Data Retention Period

Personal data is retained:

• For the duration of service provision
• As required by legal obligations

When the purpose of processing ceases to exist, data is deleted or anonymized.

9. User Rights

Users have the following rights:

• To learn whether their personal data is processed
• To request access to their data
• To request correction of inaccurate or incomplete data
• To request deletion of their data
• To object to data processing

You may contact us to exercise these rights.

10. Third-Party Links

The application may contain links to third-party websites or services.
Mapo is not responsible for the privacy practices of such services.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time.
Updates become effective as soon as they are published within the application.

12. Contact

For questions regarding this Privacy Policy, you may contact us: